Refund Policy

1. Introduction

At Journaling for Health, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the conditions under which you may request a refund for purchases made through our website at journalingforhealth.com.

By making a purchase from us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Digital Products

2.1 Downloadable Journaling Guides, E-books, and Templates

Due to the nature of digital products, all sales of downloadable journaling guides, e-books, and templates are final and non-refundable once the download has been initiated or the product has been delivered to your account.

However, if you experience technical issues that prevent you from accessing or downloading your purchased digital product, please contact our customer support team within 7 days of purchase, and we will assist you in resolving the issue or provide a replacement.

2.2 Technical Issues

If you experience persistent technical issues with our digital products despite our attempts to resolve them, we may, at our discretion, issue a full refund. To request assistance with technical issues, please contact us at support@journalingforhealth.com with your order number and a detailed description of the issue.

3. Online Courses and Workshops

3.1 Pre-recorded Online Courses

We offer a 14-day money-back guarantee for our pre-recorded online courses. If you are not satisfied with your purchase, you may request a full refund within 14 days of the purchase date, provided that you have completed no more than 25% of the course content.

To request a refund for a pre-recorded online course, please email us at courses@journalingforhealth.com with your order number and reason for the refund request.

3.2 Live Online Workshops

For live online workshops, the following refund policy applies:

• Full refund: Available if cancellation is requested at least 7 days before the scheduled workshop date.
• Partial refund (50%): Available if cancellation is requested between 2-6 days before the scheduled workshop date.
• No refund: For cancellations made less than 48 hours before the scheduled workshop or for no-shows.

Alternatively, instead of receiving a refund, you may choose to transfer your registration to another person or to a future workshop date (subject to availability).

3.3 Workshop Cancellation by Journaling for Health

If we need to cancel a workshop for any reason, you will be offered either a full refund or the option to transfer to another workshop date. We will not be liable for any travel, accommodation, or other expenses you may have incurred in relation to the canceled workshop.

4. Physical Products

4.1 Return Eligibility

Physical products (such as printed journals, workbooks, or merchandise) may be returned for a full refund within 30 days of delivery if they meet the following conditions:

• The item is in its original condition.
• The item is in its original packaging.
• You have proof of purchase (order number or receipt).

4.2 Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at returns@journalingforhealth.com with your order number and reason for return.
2. We will provide you with a return authorization and shipping instructions.
3. Ship the item(s) back to us using a trackable shipping method to the address provided in the return instructions.
4. Once we receive and inspect the returned item(s), we will process your refund.

4.3 Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (such as sending the wrong item or a defective product). If the return is due to our error, we will provide a prepaid shipping label for your return.

4.4 Refund Processing Time

Once we receive your returned item(s), we will inspect them and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account depends on your payment provider's processing times, but typically takes 5-10 business days.

4.5 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. Please include photos of the damaged item and packaging. We will either replace the item or issue a full refund, including return shipping costs.

5. Subscriptions

5.1 Subscription Cancellations

You may cancel a subscription at any time by logging into your account or contacting our customer service team. Upon cancellation, you will continue to have access to the subscription benefits until the end of your current billing cycle, at which point no further charges will be made.

5.2 Subscription Refunds

We do not provide refunds for the current billing cycle when you cancel a subscription. However, in exceptional circumstances, we may consider partial refunds on a case-by-case basis.

If you believe you have been charged incorrectly for a subscription, please contact us within 14 days of the charge with your account details and a description of the issue.

6. One-on-One Coaching and Consultation Services

6.1 Cancellation Policy

For one-on-one coaching or consultation services, the following cancellation policy applies:

• Full refund: Available if cancellation is requested at least 48 hours before the scheduled session.
• Partial refund (50%): Available if cancellation is requested between 24-48 hours before the scheduled session.
• No refund: For cancellations made less than 24 hours before the scheduled session or for no-shows.

Alternatively, you may reschedule your session without penalty if done at least 24 hours in advance, subject to the coach's or consultant's availability.

6.2 Satisfaction Guarantee

We stand behind the quality of our coaching and consultation services. If you are not satisfied with your first session, please contact us within 48 hours after the session, and we will either arrange a session with a different coach or consultant or provide a full refund at our discretion.

7. Exceptions to the Refund Policy

We reserve the right to refuse a refund request if we have reason to believe that:

• The request is fraudulent or made in bad faith.
• The product or service has been used extensively before the refund request.
• Multiple refunds have been requested by the same customer for similar reasons.
• The request is made outside the specified refund period without extenuating circumstances.

We may also consider exceptions to our refund policy on a case-by-case basis for extenuating circumstances. Please contact our customer service team to discuss your specific situation.

8. How to Request a Refund

To request a refund, please:

1. Email refunds@journalingforhealth.com with the subject line "Refund Request".
2. Include your order number or transaction ID.
3. Provide the date of purchase.
4. Specify the product or service for which you are requesting a refund.
5. Explain the reason for your refund request.
6. Include any relevant documentation or evidence to support your request (if applicable).

We aim to respond to all refund requests within 2 business days. Depending on the complexity of your request, it may take up to 7 business days to process your refund once approved.

9. Payment Method Refunds

Refunds will be issued to the original payment method used for the purchase. If this is not possible (for example, if the credit card has expired), we will work with you to find an alternative refund method.

Please note that, depending on your payment provider, it may take 5-10 business days for the refunded amount to appear in your account after we process the refund.

10. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are based in the European Union, you may have additional rights under the EU Consumer Rights Directive. If you are based in the United Kingdom, you have rights under the Consumer Rights Act 2015.

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any changes. Your continued use of our services after any changes to this policy constitutes your acceptance of the changes.

12. Contact Information

If you have any questions about our Refund Policy, please contact us at: